FAQ | Frequently asked questions about Buonanno Napoli

FAQ

On this page you will find the most frequently asked questions and answers that users ask us.

General questions

You don't need to register to make purchases on www.buonanno.it. However, we recommend creating a personal account to access exclusive areas and services dedicated to our customers.

Through your account you can create your wishlist, view a summary of all your orders, and place orders more quickly.

Check that the information you are entering is the same as the one used when you registered. If your account is blocked, contact Customer Service to request its activation at the following link.

Contact our Customer Service and explain the problem you encountered.

You don't need a password to access the site. Enter your email address to receive a link to verify your profile and access your account.

You can sign up using the form at the bottom of the Home Page by entering your email address.

You can unsubscribe from the Newsletter by clicking the 'Unsubscribe' link, which you can find at the bottom of the Newsletters you receive.

Taxes are applied to your order based on the regulations of the country of destination. You can view the tax amount for your order in the order confirmation email.

For Italian VAT holders, we can issue an invoice. For more information, please contact us .

Online Orders

You can check the status of your order in your account. If you need more information, please contact Customer Service at the following link .

There are no additional fees. The price displayed at checkout is the final price you pay.

You can contact our Customer Service for more information on availability online or in one of our Boutiques.

You can browse our catalog by browsing the categories in the menu, or by searching for a product using the search box.

On each product page, you'll find information about its composition, size comparison, and care instructions.

You can find the size conversion chart and identify the one that best suits you using the tab on the product page.

You cannot add products to an existing order. You must place a new order.

Online transactions are transmitted via a secure server using SSL (Secure Socket Layer) encryption technology.

You will receive a shipping confirmation email from the courier, and from there you can track your package.

To send the product in exclusive gift packaging during the order process, you can include a note in the order specifying that it is a gift.

Returns and Exchanges

Returns are possible in accordance with current European legislation. For more information on the return procedure, please see the information .

You can return a product within 14 days of receiving it. For more information, see the dedicated Return Procedure section.

The person who placed the order can return a product purchased as a gift within 14 days of receiving it. For more information, see the dedicated Returns Procedure section.

Within 14 days of receiving the item, you can exchange it for an alternative size or color. Shipping costs are the responsibility of the buyer. For more information, see the Returns Procedure section.

No, it's not possible to return two different orders in a single return shipment. A separate return authorization request must be submitted for each order received.

Yes, you can use a courier of your choice.
Return costs are the responsibility of the buyer.

To track your return shipment, click on the tracking number provided by your courier.

Once we receive the return at our warehouse, we will process your refund request within a few days. Refund times vary depending on the payment method used when placing the order. Generally, the process is completed within 30 days of receiving the returned products. Any delays in receiving your refund may depend on the payment method used.

Customers may return Products from any country within 14 days of receiving the package. Shipping costs are always the responsibility of the Customer.

Yes, you must return any gifts received with your order if you return products.

Yes, you can return your purchase to a boutique. You can find a list of available boutiques here.

Upon arrival at the boutique, you will be asked to provide your purchase confirmation email or the return request email. The merchandise must be returned intact, in its original packaging, complete in all its parts, and with the accompanying tax documentation.

Payments

Payment methods accepted for purchases in our online boutique are: credit or debit card, bank transfer, and PayPal. For more information, see Payment Methods .

For payments by card or PayPal, the amount will be charged to the selected payment method immediately after the order is accepted. You will receive a purchase confirmation email confirming that the amount due has been charged.

If you receive a notification that your payment method has been declined, please check that:
• the card details or payment information have been entered correctly;
• the security code is correct;
• the credit card has not expired.
If all of the above information is correct, please contact your bank or payment service provider.

Payment will be made in the currency displayed at checkout in our online Boutique.

Shipping

Delivery times start from the date of shipment and depend on the shipping service selected or available in each country.

We ship worldwide, net of any Social Policies conditions of the destination country that make it impossible to ship the package. If you have any doubts or do not find your country in the list at checkout, please contact our Customer Care .

Shipping costs vary based on available shipping methods. Please see the Shipping page for all available options.

All purchases made on www.buonanno.it require the signature of the Customer or a designated adult.

If your package is damaged upon delivery, we recommend accepting the shipment and specifying the damage. We then invite you to contact our Customer Service .