Returns and Refunds

Returns and refunds

Who can activate the withdrawal and how?

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.
3. The user who intends to exercise the right of withdrawal of the purchase can send an email, indicating the order number and user name, to: customercare@buonanno.it.

4. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract.
5. The goods can be returned to point of sale in Italy, as indicated on our web page, and sent to: via Alessandro Scarlatti, 178 – 80127 Naples (NA). Shipping costs related to the return of goods are always borne by the buyer.
6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Buonanno will reimburse the amount of the products subject to withdrawal within a maximum period of 7 days, not including any shipping costs, less any additional costs, as established in the previous art. 8, point 9).
7. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, Buonanno may suspend the refund until receipt of the goods or until the buyer has demonstrated that he has sent the goods back.
8. The right of withdrawal will not apply if Buonanno’s services and products are included in the categories of art. 59 of Legislative Decree 206/2005.
9. Buonanno will perform the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.

For further information, you can consult the legal text available on the site of the Ministry of Economic Development.