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Customer Care

Contact our Customer Service and we will be happy to help you.

Our Customer Service is active from Monday to Friday, from 10:00 to 13:30 and from 16:30 to 20:00.

Phone: +39 0816125555
Email: customercare@buonanno.it

GENERAL TERMS & CONDITIONS
You do not need to be registered to make purchases on www.buonanno.it. However, we do recommend that you create a personal account to access the exclusive areas and services dedicated to our customers.
In your account you can create your own wishlist, view a summary of all your orders and purchase new products much faster.
Check that the data you entered is the same as the data you used at the time of registration. If your account is blocked, please contact customer care to request its activation, by clicking here
Contact our Customer Care personnel and please explain the problems you encountered.
Click on the login page to reset it.
You can subscribe by filling out the form with your email address at the bottom of the home page.
You can unsubscribe from the Newsletter by clicking on the ‘Unsubscribe’ link found at the end of the Newsletters you have received.
Taxes are applied to your order according to the national legislation of the shipping destination country. You can view the amount of taxes charged at the checkout and, after the purchase, in the Purchase confirmation email.
For owners of Italian VAT number it is possible to issue an invoice. For more information please contact us.
ONLINE ORDERS
You can check its progress in your account. If you need more assistance, contact our Customer Service bli clicking here.
You can contact our Customer Care personnel for more information on the availability online or in one of our Boutiques.
You can browse our catalogue, search the menu categories or search for the product in the search field.
For each product presented you will find information relating to the composition, corresponding size chart and instructions for the care of the product.
You can find the size conversion chart and identify your best fit by using the product data section on the product page.
It is not possible to add products to an existing order. You must place another order.
All online transactions are transmitted via a secure server with SSL encryption technology (Secure Socket Layer).
You will receive an e-mail confirmation of shipment from the courier and from there you can track your package on the website of the courier
During the checkout, you can make a note about it. Your purchase will be shipped in our exclusive gift packaging.
You do not need to pay additional fees. The price shown at checkout is the final price to be paid.
RETURNS & EXCHANGES
Please refer to the return policy section.
A purchase may be returned within 14 days of receiving your order. For more information see the return policy section.
The person who placed the order can return a product received as a gift within 14 days of receiving the order. For more information see the return policy section.
Within 14 days of receiving your order, you can replace a product by requesting a different size or an alternative color, when available in stock. For more information see the return policy section.
No, it is not possible to return two different orders in the same box. Each order to be returned must correspond to a specific return authorization request.
Yes, you can use a different courier. Shipping costs related to the return of goods are always borne by the buyer.
To track your return shipment, enter the tracking number into the tracking number field on the website of the courier.
We are pleased you have decided to keep the purchase. Contact our Customer Care personnel to confirm your decision and we will cancel your return request.
Customers should dispatch the Products for return from the same country where the Products were first delivered.
You may return your purchase in a boutique. You can find the list of the available Boutiques here.
You will be asked to provide the purchase confirmation email or the return request email when you arrive at the boutique. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. If you need more assistance, contact our Customer Care.
PAYMENT
The payment methods for purchases in our online Boutique are: bank transfer or Paypal. The billing address must match the address registered with the payment method you want to use.
The amount will be charged on the selected method of payment only after acceptance and shipment of the order. You will receive an email with confirmation of shipment and the amount due has been charged.
If you receive a notification advising that the payment method has been declined, please check that:
• the details of the card or payment information have been entered correctly;
• the security code is correct;
• the credit card has not expired.
In the event that all of the above information is correct, contact your bank or the payment service provider.
Payment will be made in the currency shown at the checkout in our Online Boutique.
SHIPPING
Delivery times begin on the shipment date and vary depending on the selected shipping service or the otherwise available service in every country.
Please refer to the following www.buonanno.it
The shipping costs vary depending on the shipping methods that are available. Please refer to the shipping page to view all options.
At the delivery the courier may require the signature of the customer or a delegate person.
Products purchased from our online Boutique are shipped directly from Italy.

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